Custom Durable Genuine Leather Carpet Trunk Mat

At Tsplendor, we value each and every single customer, and customer satisfaction is always our top priority. We are trying our best to speed up the process, and make your package arrive as soon as possible. Your patience will be highly appreciated. Thanks for your understanding.

1. Which countries can be delivered?
All the Tsplendor products can be delivered to Contiguous United States (Excluding Hawaii, Puerto Rico, and Alaska).

2.How much is the shipping cost ？How long will my product be delivered？
Due to the nature of the item, ground shipping will be the only option.

Western United States includes：Arizona, Colorado, California, New Mexico, Nevada, Utah, Montana, Wyoming, Idaho, Oregon, Washington, Alabama, Oklahoma, Texas

Eastern United States includes: Maine，New Hampshire，Vermont，New York，Massachusetts，Rhode Island，Connecticut，Pennsylvania，New Jersey，Delaware，Maryland, Florida, Georgia, North Carolina, South Carolina, Virginia, West Virginia,  Kentucky, Mississippi, Tennessee, Louisiana, Arkansas

3.When will my order be processed?

Progressing time : 3-7 working day
Orders placed on Monday to Friday will be shipped out within 7 days.
Orders placed on weekends will be shipped out on Monday.
If you have a special case or requirement, please let us know.

4.Order Cancellation:
(1) The customer can only request an order cancellation if we are unable to fulfill and ship your order within 7 business days.
(2) You may also cancel your order if your item has not been shipped.
(3) Once the item is shipped, your order cannot be cancelled. If the customer refuses the package upon delivery, the customer will be charged for the return shipping.

5.Tracking Packages:
Once your order has shipped, we will provide you with a tracking number to track your package. A shipment notification, including the tracking information will be sent to your email address when your order is processed and leaves our facility.

6.How do I track my order?
You can track your order and shipping & handling information if you have registered an account on www.tsplendor.com. If you haven't registered on our site, you can still track your order here with your order number. For more shipping information, send an email to support@tsplendor.com. We will respond to you within 24 hours.  
Please note:
If your order includes other accessories, they will be shipped separately.

7.Delivery Time:
The delivery time will depend on your delivery location. You can check the tracking number through the Carrier’s website for your order delivery time.

7.Tax / VAT:

Kindly Notes:

1. Shipping times will be affected during public holidays, as manufacturers and couriers will limit their operations at these times. Unfortunately, this is outside of our control. Normal service resumes immediately after each holiday.

2. It can take a few days after the order is shipped before the tracking number becomes active on the courier's system. If the information has not appeared on the courier's website, please try again later.

3. All estimated/typical delivery times are derived from past data collected from past orders. They are approximate times for reference only.

4. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service and purchasing shipping.

5. We DO NOT ship to PO BOXES or APO, nor AK, HI, PR.

Update: 2025/8/16

At Tsplendor, customer satisfaction is always our top priority. our dedicated quality control and quality assurance teams will inspect your items prior to shipping. our product quality is guaranteed.

Return Policy
If, for any reason, you decide to return a Tsplendor. product purchased from our website, you must notify us and return the product within thirty (30) days from the date of delivery. Please note that we do not take ownership of returned items until they arrive at our fulfillment center. Please note that we do not accept returns of products purchased from other retailers. Those products are subject to the return policies of the respective retailer, and we disclaim any liability concerning the return of such products.

Refund：
1.For non-defective products/no-longer needed products

Unopened merchandise may be returned within 14 days of delivery. A return shipping fee of up to 10% of the product price will be applied for all unopened products upon successful return..

2.For defective products
（1）Within 30 days: All fees and charges were covered for return/exchange/repair.
（2）Over 30 days: If your product develops a fault through normal use* after the initial 30 day return period, you may still be entitled to have your product repaired at no cost under warranty or you can choose partial refund 20%- 80%, The refund depends on the actual problem and situation

3.Return RMA validity 7 days (from the date the rma was created)

Shipping Fees and Refunds
Thank you for considering our return policy. Typically, the buyer is responsible for covering the shipping fees for returns. However, we understand that circumstances may vary, so we assess each case individually to determine the appropriate course of action. If you require assistance with the return shipping process or have specific shipping address instructions, you can easily reach us at support@tsplendor.com. Please ensure you provide the correct shipping address promptly after submitting the return request.

Rest assured, once we verify the return, we process refunds within 3 days. If the product is being returned due to a change of preference or for an exchange, kindly note that the buyer will be responsible for the associated shipping costs. Please be aware that the initial shipping amount will be deducted from the total refund.

We highly value your satisfaction and want to ensure a smooth return experience. If you have any further questions or concerns, feel free to contact us at any time. Our team is here to assist you and provide the best possible solution to meet your needs.

How to Initiate a Return
To initiate a return, please contact us at (support@tsplendor.com).In your support ticket, kindly provide the order number or sales invoice to our customer service representative.

Once your return request is processed, we will provide you with detailed return instructions, including the return warehouse address, and make arrangements for a refund or replacement as soon as possible. Please ensure that you include all the original packaging when shipping the product back to us within 10 days of receiving the return instructions. Failure to do so may result in the rejection of your return.

Regular Priced Items Returns
Returns for regularly priced items are accepted within 30 days of purchase from the tsplendor.com website. Tsplendor does not accept returns of items purchased through any third-party, including its retail partners.

Tsplendor does not accept returns of any items that have been used for any period. You MUST request and receive a Returns Authorization number (RA#). Returns without a RA# will NOT be accepted.

All returned items must be returned new and unused in the original packaging, and return shipping costs are the responsibility of the purchaser. Please use a package delivery service able to track and/or insure your return items. A 25% restocking fee will apply and will be deducted from the refund amount. A refund of the merchandise value, tax less the restocking fee will be refunded upon receipt and confirmation. Original shipping charges, if any, will not be refunded. By placing an order on tsplendor.com, you are accepting the terms of this return policy.

Why We Have These Policies

We strive to create high-quality custom seat cover products that are safe, functional, and thoughtfully designed for families like yours. As a small brand, every decision we make is guided by our commitment to safety, sustainability, and providing the best for our community.

To maintain the highest safety and hygiene standards for all our customers, we are unable to resell opened or used car accessories. This is why we charge a restocking fee for returned items and ask customers to cover return shipping costs.

Unlike large corporations, we do not have the infrastructure to absorb these costs without raising our prices for everyone. By implementing these policies, we can continue offering premium car accessories at fair prices while ensuring that every item we ship is brand new and meets our strict safety standards.

We deeply appreciate your understanding and support. Our goal is always to serve families with the best products possible while upholding the values of safety, integrity, and community care. If you have any concerns, please let us know—we're here to assist in any way we can.

Promotions and Discounts (Regular Priced Items)
Please note that returns for products purchased with a promotional code or discount may be subject to specific terms and conditions. If you are returning a regular priced item that was purchased with a promotional code or during a sale event, the refund amount will be adjusted to reflect the applied discount, and any shipping costs associated with the original order may not be fully refunded.

We encourage you to review the specific terms of any promotions or discounts at the time of purchase to understand the implications for returns. If you have any questions or need further clarification on the return process for regular priced items with discounts, please don't hesitate to contact our customer service team at support@tsplendor.com.