FAQ
1. About Tsplendor
Q: What is Tsplendor?
A: Tsplendor is an online store operated by Shenzhen Jinsheng Network Technology Co., Ltd., specializing in premium aftermarket Tesla accessories. We source high-quality products from trusted suppliers to enhance your Tesla experience.
Q: Where is Tsplendor based?
A: We are headquartered in Shenzhen, China, and ship globally to the US, EU, UK, Australia, and other regions.
Q: Is Tsplendor an official Tesla partner?
A: No, we are an independent aftermarket provider. Our products are designed to complement Tesla vehicles but are not affiliated with Tesla, Inc.
2. Orders & Shipping
Q: Do you ship directly from Tsplendor Warhouse?
A: Tsplendor (operated by Shenzhen Jinsheng Network Technology Co., Ltd.) works with trusted suppliers in China to fulfill orders. This means:
- Products are shipped directly from our suppliers to ensure fast delivery. You will see the supplier’s name/return address on the package or tracking details.
- Tsplendor handles customer service, returns, and quality control—contact us at support@tsplendor.com for any issues.
- While we don’t physically stock inventory, we carefully vet all suppliers to guarantee product authenticity and timely delivery.
Q: How long does order processing take?
A: Orders are processed within 1–3 business days (excluding weekends/Chinese holidays).
Q: What shipping methods do you use?
A: We partner with carriers like UPS, China Post, and Hong Kong Post. Shipping times vary by destination (typically 1–21 business days).
Q: Do you offer free shipping?
A: Yes! All orders include free standard shipping.
Q: Can I change my shipping address after ordering?
A: Address changes must be requested within 24 hours of ordering. Contact us at support@tsplendor.com.
Q: Will I pay customs fees?
A: Buyers are responsible for local import taxes/fees. We do not charge these at checkout.
3. Returns & Refunds
Q: What’s your return policy?
A: We accept returns within 30 days for defective, incorrect, or undescribed items. Original packaging and proof of purchase are required.
Q: How do I initiate a return?
A: Email support@tsplendor.com with your order number and reason. We’ll provide instructions.
Q: What is the Return Address?
A: Return requests must be submitted to Tsplendor within 30 days. We will provide the correct return address with return mail to customers (which may differ by supplier).
Q: Who pays for return shipping?
A: Customers cover return costs unless the item is faulty/incorrect (we provide a prepaid label).
Q: How long do refunds take?
A: Refunds are processed within 14 business days after we receive the returned item.
Q: Are all items returnable?
A: No. Non-returnable items include gift cards, sale items, and personalized products.
4. Product Quality & Warranty
Q: How do you ensure product quality?
A: Every item undergoes rigorous QC checks (IQC, IPQC, FQC) before shipment.
Q: Do your products come with a warranty?
A: Some items include a manufacturer’s warranty. Contact us for details.
Q: What if my item arrives damaged?
A: Notify us within 24 hours with photos. We’ll replace or refund it.
5. Payments & Security
Q: What payment methods do you accept?
A: We accept PayPal, credit/debit cards, and other secure payment options.
Q: Is my payment information safe?
A: Yes! We use SSL encryption and never store your payment details.
6. Supplier & Dropshipping Transparency
Q: Do you hold inventory?
A: No. We work with trusted suppliers who ship directly to you. This ensures faster delivery and lower costs.
Q: Why does my package have a different sender’s name/address?
A: Since items ship from our suppliers, their details may appear on the label. Tsplendor handles all customer service.
7. Contact & Support
Q: How do I contact customer service?
A: Reach us via:
-
Email: support@tsplendor.com
-
Phone: +86 185 6584 5190 (9 AM–5 PM GMT+8, Mon–Fri)
-
Live Chat: Available on our website.
Q: Where is your return address?
Return requests must be submitted to Tsplendor within 30 days. We will provide the correct return address with return mail to customers (which may differ by supplier).
8. Compliance & Policies
Q: Does Tsplendor comply with Google Shopping policies?
A: Yes! We clearly disclose our business name (Shenzhen Jinsheng Network Technology Co., Ltd.), supplier model, and return processes to meet all requirements.
Q: Where can I find your legal policies?
A: Visit our:
Still have questions?
Email us at support@tsplendor.com, and we’ll respond within 24 hours.